Advice +49 (0) 160-404 632 7 (only DE)

Normally we send your links by letter post in a padded envelope. However, if you have ordered several sets of links, they can also be sent in several padded envelopes. It may happen that not all brass links are delivered to you at the same time. In this case, please wait 1 or 2 days.

Immediately after placing your order, you will receive an order confirmation via e-mail. Also check the spam folder of your email program or provider.

In the confirmation, all items ordered are specified with the respective delivery time. We generally assume that we should send all ordered items together. Of course, the longest delivery time specified there always applies.
However, if you want a partial delivery, you must inform us of this separately via email. In most cases this is not a problem either.

If you order something on the Internet, you should check your e-mail inbox for news immediately afterwards and at least once a day.

You will receive a confirmation e-mail from us within a few minutes. In general, you will be informed about every important step via e-mail. We send lots of emails every day. As a result, we sometimes end up in the spam folder of some well-known mail providers, such as web.de, GMX, Gmail and Google Mail. You should check your spam folder once a day.

The second most common cause is overflowing mailboxes. Most providers only allow a certain quota of emails or volumes. Be sure to tidy up your e-mail inboxes, just like you do with your mailbox at home.

Natürlich können Sie uns auch schriftlich eine alternative E-Mail-Adresse mitteilen. Nennen Sie uns Ihren vollständigen Namen und die E-Mail-Adresse, mit der Sie bei uns gekauft haben, und geben Sie die neue E-Mail-Adresse an.

Basically, the delivery times are given on the right, directly above the item price and are of course "real". In contrast to some hobby dealers, we always try to keep the most common crawler links and axle weights in stock. Therefore we can give 2-3 days (Monday to Friday) delivery time for most standard items.

If you order an item now, then of course the delivery time shown now applies, which you can also find in the following order confirmation.

If your order consists of several items, the latest specified delivery time always applies, as shipping is always a closed order. However, if you want a partial delivery, you can let us know at the end of the order in the "Comments" field. Then everything that is in stock will be shipped immediately.

If you would like a later shipping time, you can also let us know at the end of the order in the "Comments" field. Always add 1-2 days (Monday to Friday) delivery time for standard delivery. However, we cannot promise you an exact delivery date or time. We only have influence on the delivery of your items to the parcel service.

The fastest way to process complaints is via email, if possible in response to the order or shipping confirmation. We need at least:

• Order ID or invoice numberr
• Product number or name of the item (see order confirmation or invoice)
• The dimension or unique designation of the affected part
• A large and sharp image with the clearly visible damage per defective part
• In the case of obvious transport damage, we still need a meaningful photo of the package or envelope in the delivery condition

In order to make it as easy as possible for our customers in the smartphone age, you can send us the above information and pictures via WhatsApp to +49 (0) 160 404 632 7. You are also welcome to name each image with the appropriate designation.

It almost never happens that parts are missing. In almost all cases, either a package or envelope has not yet been delivered. Please wait for 1 or 2 more days.
Or a package or envelope is so damaged that parts could have fallen out. Such packages were frequently and often quite wildly re-glued with adhesive tape. In this case, too, we absolutely need a meaningful photo of the package or envelope in the delivery condition.

We would be happy to make you a non-binding offer for a volume of 500 euros or more. Excluded, however, are articles or sets that have already been reduced, remaining stock, B-goods and other already reduced goods. In any case, we need the following information:

• Number and item number of the desired items
• Postal code of the place of delivery and, if applicable, the country of delivery
• Desired period of delivery or shipping

You usually get an individual offer with a 14-day validity period within one working day. With another e-mail at the same time you will receive a corresponding discount code, which you can enter during the order process.

The discount code is basically only valid for the items mentioned in the offer and only 1x, orders that do not at least correspond to the offer will be canceled without comment.

If you have questions about an order, please have your order ID or invoice number ready. Unfortunately, we can't do much with customer numbers, PayPal transaction numbers, etc.!

If you have questions about an item, please note the item number. The item number can always be found at the top right between the product name and the price.

In principle, we prefer contact via email or messengers such as WhatsApp or Signal. This is the best way to avoid misunderstandings. Of course we can also be reached by phone from Monday to Friday between 9 a.m. and 6 p.m. However, there is no queue or mailbox function.

contact options:

• E-Mail: info@rc-links.de
• WhatsApp/Signal: +49 (0) 160 404 632 7
• Telephone: +49 (0) 160 404 632 7 (Monday to Friday from 9 a.m. to 6 p.m.)
• Or use the contact form below